Privacy Policy – Allen Counseling Clinic LLC
Introduction
Allen Counseling Clinic LLC (“ACC,” “we,” “us,” or “our”) is committed to
protecting your privacy. This Privacy Policy explains what information we
collect, how we use and protect it, and the choices you have regarding
our use of your data. By using our website (allencounselingclinic.com),
signing up for communications, or interacting with our services, you agree
to the collection and use of your information as described in this
policy.
1. Information We Collect
We collect personal and usage information in order to provide our
services, communicate with you, and improve your experience. The
information we collect includes:
Personal information: When you complete our contact form or
opt into communications, we collect information such as your name,
email address, phone number, and any details you choose to share in
your message.
Engagement data: We track engagement data such as open rates,
click‑through rates, and other analytics related to our emails and
SMS messages to help us improve our services and communication.
Usage and device information: We collect information about
your interactions with our website, such as your IP address,
browser type, pages visited, and referring site. This information is
collected through cookies and similar technologies.
Payment information: If you make a payment for a service, we
collect payment details through our secure payment processor. We do
not store your full payment card information.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing services: We use your personal information to schedule
and manage appointments, deliver counseling services, respond to
inquiries, and provide customer support.
Communications: If you have opted in, we send transactional
messages related to your appointments or account (e.g., appointment
reminders and confirmations) and marketing messages about new
services, special offers, or updates. You can opt out of these
communications at any time.
Improving our services: We analyze engagement and usage data to
improve our website, services, and communication strategies.
Legal and compliance: We use your information to comply with
applicable laws, regulations, and legal processes, and to protect
the rights and property of ACC and our users.
3. SMS Opt‑In Details
Our SMS program allows you to receive appointment reminders,
account updates, and marketing messages. Participation in this program
is voluntary. You must provide explicit consent by checking the
appropriate opt‑in checkbox(es) on our contact form or by other means
made available to you. The message frequency varies based on your
interactions and may include both transactional and promotional
messages.
Message frequency: Varies; typically fewer than four messages
per month.
Data rates: Standard message and data rates may apply.
Opt‑out: You can opt out at any time by replying STOP to
our messages. Reply HELP for assistance or contact us using the
information below.
Consent management: We retain a record of your opt‑in status
and will not send SMS communications unless you have provided
consent.
4. Cookie & Tracking Practices
We use cookies and similar tracking technologies on our website to:
Recognize you and remember your preferences.
Analyze website traffic and usage trends.
Improve the performance and functionality of our site.
You can manage your cookie preferences through your browser settings.
Most browsers allow you to refuse cookies or notify you when a cookie is
being sent. However, disabling cookies may affect your experience on
our site.
We may also use third‑party analytics services (such as Google
Analytics) that use cookies and other identifiers to collect usage data.
These services help us understand how visitors interact with our site so
we can improve our offerings. The data collected is aggregated and
anonymized.
5. Data Security and Handling
We take reasonable administrative, technical, and physical measures to
protect your personal information from loss, misuse, unauthorized access,
disclosure, alteration, or destruction. These measures include secure
web forms, encryption, access controls, and secure data storage. While
we strive to protect your information, no method of transmission over
the internet or electronic storage is completely secure. We therefore
cannot guarantee absolute security.
We retain your personal information only for as long as necessary to
fulfill the purposes outlined in this policy or as required by law. We
may anonymize or aggregate your information for research or statistical
purposes, in which case it no longer identifies you and may be stored
indefinitely.
6. User Rights
Depending on your jurisdiction, you may have the right to:
Access: Request a copy of the personal information we hold
about you.
Correction: Request correction or updating of inaccurate or
incomplete personal information.
Deletion: Request deletion of your personal information
(subject to legal obligations to retain data).
Opt‑out: Opt out of marketing communications and/or withdraw
your consent for SMS communications.
Data portability: Request a copy of your personal data in a
portable format.
Lodge complaints: File a complaint with the relevant data
protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at
[email protected] or call us at 770‑795‑5596. We may need
to verify your identity before fulfilling your request.
7. Mobile Information Sharing Statement
We do not share mobile information with third parties or affiliates
for marketing or promotional purposes. Information sharing to
subcontractors in support services, such as customer service providers
or IT partners, is permitted only as necessary to provide our
communications and services. All other use case categories exclude text
messaging originator opt‑in data and consent; this information will not
be shared with any third parties without your explicit consent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes
in our practices or for other operational, legal, or regulatory
reasons. We will post the updated policy on our website with a revised
“Last Updated” date. Your continued use of our website or services
after we post changes constitutes your acceptance of those changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our
privacy practices, please contact us:
Allen Counseling Clinic LLC
Phone: 770‑795‑5596
Mail: 1640 Powers Ferry Rd, South East Building 8, Suite 340, Marietta, GA 3006